Careers

Kitchen and Bath Installer

The Poulin Design Center, is a family-owned remodeling company for over 37 years. We are looking for someone who fits our Company Culture and is Humbly Confident, has Integrity, likes to innovate new ideas, and will help us continue our Reputation of great customer service and quality work.

The general role of an installer for the Poulin Design Center is to provide outstanding customer service and complete satisfaction by producing their assigned projects to the highest level of efficiency and craftsmanship on time and within budget.

3+ YEARS REMODELING EXPERIENCE IS REQUIRED

You must:

1. Have carpentry tools
2. Have a 3/4 ton truck able to pull work trailer, clean driving record and insurable.
3. Be able to perform most common remodeling trades (I.E. Framing, Drywall, Cabinetry, Trim Work, Tile, Painting, minor plumbing and electrical
4. Good communication skills
5. Pass drug screening, background check, and motor vehicle record check
6. Hard worker and want to be part of a Team serving our customers.
7. Manage your own construction site.
8. New Mexico CID MM 98 plumbing license a BIG PLUS

Paid holidays, personal days. vehicle mileage paid

$500 Tool Bonus*

Please email resume and we will contact you to schedule an interview if we are interested.

If you feel you are the right person for this position please email us a resume at employment@poulinremodeling.com or come in to our Design Center to apply.

To learn further about our company, you can visit our website at: www.poulindesigncenter.com
*$500 Tool Bonus after 6/mo of employment.

Role

Helping Manage the needs of the Santa Fe Design Center and the Designers. Providing superior customer service while teaching our customers what makes us unique in the remodeling industry. Modeling our Company’s core values of Family, Integrity, Humble Confidence, Innovation, and Reputation.

Requirements:

• Opens and closes the design center promptly at Mon-Fri 9am/5pm. Saturday 10am-3pm. (hours maybe subject to change)
• Greets all visitors and gives them a walk-through of the Design Center (if applicable)
• Records all traffic in real time on supplied traffic log and lead master
• Ensures that all potential customers receive a walk thru of the design center
• Sets appointments for walk-in customers, and directs all other traffic to appropriate personnel
• Prepares and maintains all folders and contracts for all divisions
• Prepares and mails office correspondence, Neighborhood Mailings, and special mailings
• Retrieves and processes incoming and outgoing mail
• Performs administrative duties including typing letters and documents, assist in faxing documents, receiving faxes and distributing as necessary
• Maintains cleanliness of the design center, and make sure bathrooms are presentable before and after opening/close, helps the designers put away samples, etc.
• Maintains the supplies needed at the design center
• Maintains Sample Check Out Log and ensures all samples are checked out/returned by customers
• Answers overflow of telephone calls during business hours
• Makes call cue follow-up calls daily.
• Other general administrative duties assigned by other departments upon request and approval of lead manager
• Set qualified appointments, follow script, ask the appropriate questions

Results 

• Take real ownership over the Design Center and help it be welcoming place for customers.
• Give the best customer service possible to everyone who calls and comes into the design center
• Input every lead into lead master ensure all info is accurate and legible
• Resolve double bookings or other appointment/calendar issues on the spot
• Check and communicate with email daily
• Always note interaction with customer on the account in LM.
• Record daily performance requirements on tracker and submit to manager
• Outbound calls for call campaigns and new lead inquiries within required 2 min response time or less
• Manage DA’s calendars, ensure every apt has been scheduled for the right amount of time and drive time has been provided
• Provide exceptional customer service in person or on the phone
• Meet/exceed daily quota of outbound calls and total number of appointments set
• Operate multi-line phone system/ transfers call to appropriate personal
• All inbound calls will be answered by next available agent

Requirements 

• Likes to interact with people in person and over the phone
• Leadership skills
• Self-motivated
• High School Diploma or Equivalency
• 1 Year call center experience
• 1 year customer service experience
• Knowledge of Microsoft 360, Excel, Outlook, Word, etc.
• Basic computer skills

If you feel you are the right person for this position please email us a resume at employment@poulinremodeling.com or come in to our Design Center to apply.

*This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Job Type: Part-time

About: The Poulin Design Center, is a family-owned remodeling company for over 37 years. We are looking for someone who fits our Company Culture and is Humbly Confident, has Integrity, likes to innovate new ideas, and will help us continue our Reputation of great customer service and quality work.

We are looking for self-motived, outgoing individuals to work for our company as brand ambassadors. Applicants should be clean cut, well- groomed and have excellent communication skills.

Details About Position

• Entry level marketing position
• Ability to work one day during the week and weekends
• Must be able to pass a drug and background test prior to hire
• Must have reliable transportation
• Must wear a branded polo
• Compensation – $12/hr + bonus incentives
• Represent our brand at various trade shows, fairs, festivals and events

If you feel you are the right person for this position please email us a resume at employment@poulinremodeling.com or come in to our Design Center to apply.